Q: What kinds of swords do you have available?
You can either pick one of the pre-existing designs or work with me to create something brand new. If you make your own design, you get to select the angel name for that style of blade! (No, you can’t pick Raziel. It’s in the Codex guys.) You can also modify an existing design for a unique look.
Q: How do I order?
- What style of blade you want.
- When you’ll need it to arrive by.
- What country I will be shipping to.
These are the first questions I ask everybody. You can get ahead of the game by answering them right away!
Q: When is a good time to email you?
My office hours are:
Monday – Friday: 9am-5pm Helsinki Time (UTC +2)
You can email me any time. I will receive it when I check for messages in the morning. I try to stay off the computer most of the time to maximize the hours I spend crafting.
Q: How does payment work?
I accept payment via PayPal. When you wish me to begin crafting a blade for you, we agree on a style and a price, you send a deposit of half the blade’s price, and I begin working on it. This deposit covers things like sandpaper, belts for Chewie (my belt-sander), bands for Nibbles (my band-saw), packaging materials, paints, and any acrylic I might have to purchase to fulfil your order.
Once the blade is completed, I take high-resolution close-up shots of the blade from multiple angles with my digital SLR camera so that you can inspect it. Once you are satisfied with the blade’s quality, you pay the other half of the blade’s price and the shipping. I normally ship within one working day of receipt of payment.
No, you cannot send me cash in the mail.
Q: I ordered a sword awhile ago. How is it coming along?
I post updates on my website each week so keep your eyes peeled. I also touch base with my customers now and then to let them know how things are going.
Q: Are you taking commissions for seraph blades right now?
Nope. Closed for the year.
Q: How long does shipping take?
It takes approximately 1.5 to 2 weeks to complete an unlit Seraph Blade. The LED equipped swords take 3-4 weeks.
If you live in Northern Europe your sword will arrive in 2-5 working days. If you live anywhere else in Europe your sword will arrive in 3-7 working days. If you live outside of Europe your sword will arrive in 6-14 working days.
It is possible to receive a blade sooner by ordering express shipping but be warned: it is expensive. Buyers outside of Europe (especially overseas to places like Canada and the USA) should expect to wait 2-8 working days for their sword to arrive if they select express shipping.
If you have a special holiday or birthday coming up, I suggest ordering at least a month in advance to be sure the gift arrives on time!
Q: I have a different question! Where can I ask it?
Right here in the comments section is a great spot. I generally answer within 24 hours.